How can I cancel my order?

Modified on Thu, 12 Jan 2023 at 10:08 PM

Custprint Accepts all cancellations of orders up to the artwork approval stage as physically nothing has been printed until then. Once your garment goes for printing, it is not possible for us to cancel your order as we have printed it just for you. We process requests for cancellation manually. Here is a breakup of the cancellation process for you.

  • If you wish to cancel your order, please mention the reason for cancellation and raise a request with our support team by contacting us. Note: Custprint will accept cancellation requests for up to 72 hours after you have placed your order or the artwork approval stage, whichever comes earlier. 
  • Once your cancellation requests has been raised, our team may credit the amount back to you in form of a credit note or a coupon to be used for a later purchase.

Important: If you need your amount refunded back into your payment source, please raise a request with our team to refund the payment back into your account. Our payment partners are CCavenues and PayU and we will arrange for the refund to be processed back to the payment source once the request has been processed.

Any refund will be processed from CCavenues or PayU back into the payment source from where you have made your payment. Typically the timeframe for refunds to be processed can range from 1-21 days depending on the payment method and the bank.

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